Lorena RODRIGUEZ DIEZ

En résumé

Entreprises

• ADIDAS - Customer Service Advisor

  2013 - 2014 * Digital : administration of customer's data-base, use of Salesforce ;
  * Customers management : resolution of customer queries and complaints for the UK, Spanish and Italian
  markets
  * Administrative : liaising with the marketing and product departments to define marketing activities ;
  * Achievement of targets : several times number one agent in the achievement of campaign targets and
  leading the Spanish team as the number one in reaching the Christmas campaign goals

• MODERN DEBT INTERNATIONAL - MARKETING DEPARTMENT - International Marketing Trainee

  2013 - 2013 * Communication : conduction of social media campaigns (Facebook and Twitter) ;
  * Administrative : handling and documenting customer accounts; website development, maintenance and
  translation
  * Marketing : sourcing of potential clients, design and translation of promotional booklets and flyers

• ACCIONA TRANSMEDIATERRANEA - Operational Assistant

  2013 - 2013 * Regulatory : control of regulatory compliance ;
  * Sales : monitoring of online sales and invoicing, placement of reservations and verification of receipt ;
  * Customer : online technical support

• AEGEE - Board member

  2006 - 2009 * Project management : organization of international events for students including workshops, summer
  universities and multilateral exchanges
  * Regulatory : management of visa requests, invitation letters and other regulatory requirements ;
  * Communication : organization of workshops and conferences, design of promotional booklets and flyers ;
  * Fund raising : organization of fund raising campaigns and establishment of funding liaising with local
  entities, treasury functions and cash control

Formations

• Maastricht University (Maastricht)

  Maastricht 2014 - 2015 LLM International Law and Globalisation

• Southampton Solent University (Southampton)

  Southampton 2008 - 2009 LLB in European Law

• University Of Alicante (Alicante)

  Alicante 2006 - 2012 Bachelor of Laws LLB